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70-685 Study Guides

Exam 70-685:
Pro: Windows 7, Enterprise Desktop Support Technician
Published: November 27, 2009
Language(s): English
Audience(s): IT Professionals
Technology: Windows 7
Type: Proctored Exam

Skills Being Measured
70-685 exam measures your ability to accomplish the technical tasks listed below.
The percentages indicate the relative weight of each major topic area on the exam.
 
Identifying Cause of and Resolving Desktop Application Issues (20 percent)
Identify and resolve new software installation issues.
This objective may include but is not limited to: installation permissions; local administrator requirement; licensing restrictions; digital signing
Identify and resolve software configuration issues.
This objective may include but is not limited to: enabling and disabling features; advanced settings; pointing to a network resource; changing the default settings on the image
Identify cause of and resolve software failure issues.
This objective may include but is not limited to: checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system

Identifying Cause of and Resolving Networking Issues (23 percent)
Identify and resolve logon issues.
This objective may include but is not limited to: hardware vs. network; password expiration; trust relationships with machine accounts; determining logon context; logon hours compliance
Identify and resolve network connectivity issues.
This objective may include but is not limited to: determining scope of issue; determining whether it’s a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway
Identify and resolve names resolution issues.
This objective may include but is not limited to: checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes
Identify and resolve network printer issues.
This objective may include but is not limited to: hardware failure; server issues; printer failure; network issues; driver issues

Managing and Maintaining Systems That Run Windows 7 Client (21 percent)
Identify and resolve performance issues.
This objective may include but is not limited to: analyzing system and application logs; analyzing started services; setting power management; checking hard drive space; optimizing virtual memory
Identify and resolve hardware failure issues.
This objective may include but is not limited to: identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken
 
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